Oh no! There are three possible reasons why this could happen.
1) Are you logged into your organisation’s account?
You cannot make a donation if you are logged in to a charity account on the Localgiving website. Please hover over “Account” in the top right hand corner of the screen and log out to make a donation using a supporter account.
2) Is your membership overdue?
To renew your membership, please log in to your Localgiving account, download the form from the ‘My Membership’ section and send it firstname.lastname@example.org
3) Have you updated your bank details?
When you update your bank details in your Localgiving account we need to see a copy of a statement in order to verify the new details.
If you were unable to upload a statement when you updated the details you will need to either post us a copy of the bank statement or email it to us at email@example.com. Once we have the statement we will be able to verify your details and your page should be able to receive donations again.