My Localgiving page is showing “Donation not possible”

Oh no! There are three possible reasons why this could happen.

1) Are you logged into your organisation’s account?

You cannot make a donation if you are logged in to a charity account on the Localgiving website. Please hover over “Account” in the top right hand corner of the screen and log out to make a donation using a supporter account.

2) Is your membership overdue?

To renew your membership, please log in to your Localgiving account, download the form from the ‘My Membership’ section and send it memberships@localgiving.org

3) Have you updated your bank details?

When you update your bank details in your Localgiving account we need to see a copy of a statement in order to verify the new details.

If you were unable to upload a statement when you updated the details you will need to either post us a copy of the bank statement or email it to us at help@localgiving.org. Once we have the statement we will be able to verify your details and your page should be able to receive donations again.

 

 



 


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